Compare The Best Call Center Softwares

Phone

Are you in the call center business? Or are playing for one such business? Or you are getting a feel that it’s time to expand your business to the whole new level. Well, whatever the above you think make sense to you, in one and all case; it will be much worth for you to start planning from today itself. On context of above, in this article, I will be showcasing some of the best call center softwares available which one considers on choosing.

#1 PowerNOW

PowerNOW is one-in-all system. It means all you have to do is simply log onto the company’s hosted telephony servers and select the applications (from the different applications available) as per your need.

  • Business Size/Usage: Small Business, Large Enterprise
  • Deployment Model: Hosted / Software as a Service
  • Call Center Type: Outbound Call Center
  • Communication Channels: Phone, VoIP
  • Fit For: Small Business, Large Enterprise

#2 Aspect Unified IP

This offering actually transforms the call center and redefines the system with a single, unified solution for a full breadth of customer capabilities of contact for inbound, outbound, voice portal, internet contact, multichannel self-service and proactive contact capabilities.

  • Business Size/Usage: Large Enterprise
  • Deployment Model: Hosted / Software as a Service, On Premise / Client-Server
  • Call Center Type: Blended Call Center
  • Communication Channels: Chat, Email, Phone, SMS, VoIP
  • Fit For: Financial Service, Hospitality

#3 3CLogic

The 3CLogic offers you the cost benefits of working in the cloud, with keeping an eye with its advanced contact center software which will let you enhance your agent’s overall performance.

  • Business Size/Usage: Large Enterprise
  • Deployment Model: Hosted / Software as a Service, On Premise / Client-Server
  • Call Center Type: Blended Call Center
  • Communication Channels: Chat, Email, Phone, SMS, VoIP
  • Fit For: Banking, Business Process Outsourcing, Customer Service, E-Commerce, Education, Financial Services, Fund Raising, Government, Health Care, Insurance, Medical, Mortgage, Non-Profit, Real Estate, Retail, Taxi/Cab Services, Telecom, Telemarketing

#4 simplyCT

With no hardware purchase or installation required, simplyCT unifies your communication and transforms your call center into a contact center which will being be equipped to handle all types of customer interaction.

  • Business Size/Usage: Large Enterprise
  • Deployment Model: Hosted / Software as a Service
  • Call Center Type: Blended Call Center
  • Communication Channels: Chat, Email, Fax, Phone, VoIP
  • Fit For: Automotive, Banking, Business Process Outsourcing, Customer Service, Debt Collection, E-Commerce, Education, Event Planning, Financial Services, Fund Raising, Government, Health Care, Hospitality, Insurance, Medical, Mortgage, Newspaper, Non-Profit, Real Estate

#5 Five9

Counted as the leading cloud contact center software vendor, Five9 offers the most features one ever considered on having it on board. The offering comes with the most advanced technology as well as it aims on to deliver the lead on to increase business flexibility and to improved agent productivity through constant innovation.

  • Business Size/Usage: Small Business, Large Enterprise
  • Deployment Model: Hosted / Software as a Service, On Premise / Client-Server
  • Call Center Type: Blended Call Center
  • Communication Channels: Chat, Email, Phone, VoIP
  • Fit For: Automotive, Banking, Business Process Outsourcing, Customer Service, Debt Collection, E-Commerce, Education, Financial Services, Fund Raising, Health Care, Hospitality, Insurance, Medical, Mortgage, Newspaper, Real Estate, Retail, Telecom, Telemarketing

KARAN CHOPRA

Karan is an internet enthusiast, who loves to explore every second thing in both technology and business.

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